Level 2 Certificate in Customer Service (QCF)

This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

How long will it take me to achieve this qualification?

This qualification has 115 guided learning hours

How is the qualification assessed?

Through a portfolio of evidence which is put together during the course and demonstrates the learner has met the required assessment criteria.

Qualification Progression

Learners successfully completing this qualification may wish to progress to further qualifications, such as:

  • Level 2 NVQ Certificate in Customer Service
  • Level 3 Certificate in Customer Service