Level 1 NVQ Award in Contact Centre Operations (QCF)

Level 1 NVQ Award in Contact Centre Operations (QCF)

Level 1 NVQ Award in Contact Centre Operations (QCF) This qualification is suitable for anyone who wishes to enhance their knowledge, understanding and skills of working in a contact centre. Learners may be working in customer service or as sales advisors and...
Level 2 Award in Conflict Management (QCF)

Level 2 Award in Conflict Management (QCF)

Level 2 Award in Conflict Management (QCF) This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service...
Level 2 Award in Customer Service (QCF)

Level 2 Award in Customer Service (QCF)

Level 2 Award in Customer Service (QCF) This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles...
Level 2 Award in Underage Sales Prevention (QCF)

Level 2 Award in Underage Sales Prevention (QCF)

Level 2 Award in Underage Sales Prevention (QCF) This accredited qualification is ideal for anyone working in a variety of roles relating to retail or in licensed premises. It provides information on legislation relating to age-restricted products and how to prevent...
Level 2 Certificate in Cleaning and Support Services Skills (QCF)

Level 2 Certificate in Cleaning and Support Services Skills (QCF)

Level 2 Certificate in Cleaning and Support Services Skills (QCF) This qualification is aimed at learners aged 16+ who are working in the cleaning sector. It can be taken as a stand-alone qualification and it also forms the competence element of the Intermediate...